Last updated: 28 April 2026
"Truly Tutors", "we", "us", or "our" refers to Truly Tutors, a tutor arrangement and matching service based in Singapore.
"Parent" refers to a parent, guardian, caregiver, or person making arrangements or payments for tuition services.
"Student" refers to the individual receiving tuition or academic support.
"Tutor" refers to an independent freelance tutor who applies to join, is listed with, or accepts assignments through Truly Tutors.
"Client" refers to a parent, guardian, student, or any person who uses Truly Tutors to seek tuition support.
"User" refers to any parent, student, tutor, website visitor, or person who interacts with Truly Tutors.
"Services" refers to tutor matching, tutor arrangement, introduction, consultation, scheduling assistance, payment coordination, administrative support, and related services provided by Truly Tutors.
"Lesson" refers to any tuition session, trial lesson, online or face-to-face lesson, consultation, or other educational session conducted by a tutor.
"Confidential Information" includes student and parent information, contact details, addresses, phone numbers, pricing, tutor rates, internal business processes, matching methods, lesson arrangements, and all non-public information shared through Truly Tutors.
Truly Tutors is a tutor arrangement and matching service. We help connect parents and students with independent freelance tutors based on information provided to us.
Truly Tutors is not a school, childcare centre, educational institution, examination board, employment agency, recruitment agency, babysitting service, psychological service, medical service, special needs service, or emergency supervision service.
Truly Tutors does not directly provide tuition lessons unless expressly stated in writing. Tuition lessons are conducted by independent freelance tutors.
By using our services, you agree to be bound by these Terms and Conditions. Acceptance may take place through any of the following:
Electronic confirmations, digital signatures, typed names, email replies, WhatsApp confirmations, and form submissions may be treated as valid acceptance of these Terms to the fullest extent permitted by Singapore law.
Parents or guardians who arrange tuition for minors confirm that they have authority to make such arrangements for the student.
Students below 18 years old should use our services only with the knowledge and consent of a parent or guardian.
Tutors who apply confirm that they are legally able to provide freelance tutoring services in Singapore or the relevant jurisdiction.
Users must provide accurate, complete, and truthful information. Truly Tutors may refuse, suspend, or terminate services if false, misleading, or suspicious information is provided.
Truly Tutors will make reasonable efforts to match students with suitable tutors based on the information available to us, including subject, level, curriculum, tutor availability, lesson mode, location, budget, and tutor experience.
Truly Tutors does not guarantee that a suitable tutor will always be available, that a preferred tutor will accept the assignment, or that a tutor match will be immediate, permanent, or successful.
Truly Tutors does not guarantee any specific academic outcome, grade, examination result, improvement, ranking, scholarship, award, or performance level. Academic progress depends on many factors including student effort, attendance, consistency of lessons, parental support, and external circumstances.
Any discussion of possible improvement or expected progress is only an opinion or estimate and must not be treated as a promise, warranty, or guarantee.
All tutors introduced by Truly Tutors are independent freelance tutors unless expressly stated otherwise in writing. Tutors are not employees, workers, agents, or legal representatives of Truly Tutors. Nothing in these Terms creates an employment relationship, partnership, or joint venture between Truly Tutors and any tutor.
Parents and students agree to:
Tutors agree to provide accurate information, conduct lessons professionally, protect student and parent confidentiality, avoid inappropriate communication with students, avoid private arrangements with parents or students introduced by Truly Tutors, and comply with all applicable laws and regulations.
Tutors must teach only subjects and levels they are competent to teach. Truly Tutors may suspend or remove any tutor who breaches these Terms or behaves unprofessionally.
Truly Tutors may collect, review, and share tutor information with parents for tutor matching purposes. While we may take reasonable steps to review tutor information, we do not guarantee that all tutor-provided information has been independently verified unless expressly stated in writing.
Unless expressly stated in writing, Truly Tutors does not guarantee that tutors have undergone formal background checks, criminal record checks, reference checks, identity verification, or professional screening. Parents should take appropriate precautions when arranging lessons, especially for minors and face-to-face sessions.
All fees must be confirmed by Truly Tutors in writing. Payment must be made according to the payment instructions provided. Unless otherwise agreed in writing, payment must be made in advance before lessons begin.
Parents must not make direct payment arrangements with tutors introduced by Truly Tutors unless Truly Tutors gives written permission.
Truly Tutors may offer a free consultation to understand the student's needs. The free consultation does not guarantee tutor availability, tutor suitability, academic results, or continuation of services.
A free trial lesson may be offered only where expressly confirmed in writing by Truly Tutors and is subject to eligibility conditions. Truly Tutors reserves the right to amend, suspend, or withdraw free trial offers at any time.
Lessons must be scheduled through or confirmed with Truly Tutors unless otherwise agreed. Lesson dates, times, duration, frequency, location, and mode must be confirmed in writing.
Unless otherwise stated in writing, at least 24 hours' notice is required for cancellation or rescheduling. Lessons cancelled with less than 24 hours' notice may be charged in full. If a student fails to attend within 15 minutes of the scheduled start time, the lesson may be treated as a no-show and charged as completed.
Fees for completed lessons are non-refundable. Refunds for unused prepaid lessons may be considered at Truly Tutors' discretion. Where a refund is approved, Truly Tutors may deduct fees for completed lessons, late cancellation charges, administrative fees, and any other reasonable charges incurred.
Nothing in this refund policy affects any rights that cannot be excluded under Singapore law.
Truly Tutors may assist with tutor replacement where reasonable and subject to availability. Tutor replacement is not guaranteed. Truly Tutors reserves the right to replace a tutor if they become unavailable, unsuitable, or unable to continue.
Parents, students, and tutors agree not to bypass Truly Tutors after an introduction has been made. This restriction applies during the period of the arrangement and for 12 months after the last introduction, communication, lesson, or arrangement involving the relevant parties.
Any attempt to bypass Truly Tutors may result in termination of services, removal from the tutor network, and pursuit of any remedies available to Truly Tutors.
All users must keep Confidential Information confidential. Confidentiality obligations continue after the end of the relationship with Truly Tutors. Users must not copy, publish, share, sell, distribute, or misuse Confidential Information without written permission.
Truly Tutors may collect, use, disclose, and store personal data for purposes including responding to enquiries, matching students with tutors, assessing tutor applications, arranging lessons, processing payments, resolving disputes, and complying with legal obligations.
Users may contact Truly Tutors to request access, correction, or withdrawal of consent regarding personal data, subject to applicable legal and administrative requirements.
Parents and guardians remain responsible for the safety, supervision, behaviour, and well-being of minor students. For face-to-face lessons involving minors, parents should ensure that a responsible adult is present, nearby, or contactable during the lesson.
Parents must provide accurate address details and ensure the lesson location is safe, clean, appropriate, and free from unreasonable disturbance. Tutors may refuse to conduct a face-to-face lesson if they reasonably believe the environment is unsafe or inappropriate.
Parents, students, and tutors are responsible for ensuring stable internet, working devices, suitable platform access, and an appropriate learning environment. Truly Tutors is not responsible for technical issues, internet failure, platform outages, or device problems.
Users must communicate respectfully and professionally. Abusive, threatening, harassing, offensive, or inappropriate communication will not be tolerated. Truly Tutors may keep records of communications for service, administrative, quality control, safety, and dispute resolution purposes.
Users must not record lessons, screenshot private communications, or distribute lesson content without consent from the relevant parties. Lesson materials are provided for personal learning use only and must not be resold or distributed without permission.
Truly Tutors does not support cheating, plagiarism, impersonation, or academic dishonesty. Students must complete their own homework, assignments, coursework, tests, and examinations honestly. Truly Tutors may terminate services immediately if academic dishonesty is suspected.
Parents must inform Truly Tutors in advance of any learning, behavioural, medical, emotional, or special educational needs that may affect lessons. Unless expressly stated in writing, tutoring support is not a substitute for professional medical, psychological, or specialist educational advice.
Users must not provide false information, harass or threaten any person, engage in inappropriate conduct with minors, misuse personal data, bypass Truly Tutors, request dishonest academic assistance, or use Truly Tutors' services for unlawful or improper purposes. Truly Tutors may suspend or terminate any user who breaches this section.
All website content, branding, logos, forms, templates, policies, and written materials belonging to Truly Tutors remain the property of Truly Tutors. Users must not copy, reproduce, adapt, distribute, or use Truly Tutors' intellectual property without written permission.
Truly Tutors may use third-party platforms for communication, scheduling, payment, online lessons, and administration. Truly Tutors is not responsible for third-party platform outages, errors, data breaches, or service interruptions outside our control.
Users should raise complaints with Truly Tutors as soon as possible. Truly Tutors will make reasonable efforts to review and assist with complaints, but does not guarantee that every complaint will result in a refund, replacement, or the outcome requested.
Users must not publish false, misleading, confidential, abusive, or defamatory statements about Truly Tutors, tutors, parents, students, or any connected person. Users should first raise service concerns directly with Truly Tutors.
Truly Tutors may suspend, refuse, or terminate services at any time if a user breaches these Terms, fails to pay, provides false information, behaves abusively, or if continuation of services may create legal, reputational, financial, or safety risk to Truly Tutors.
To the fullest extent permitted by Singapore law, Truly Tutors shall not be liable for academic results, tutor performance, missed lessons, technical issues, third-party platform failures, indirect or consequential loss, loss of opportunity, loss of grades, or any matter outside Truly Tutors' reasonable control.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Singapore law.
Users agree to indemnify and hold Truly Tutors harmless from claims, losses, damages, costs, expenses, and legal fees arising from breach of these Terms, false information, misuse of personal data, direct arrangements made outside Truly Tutors, non-payment, academic dishonesty, or misconduct by the user. This indemnity continues after the end of the user's relationship with Truly Tutors.
Truly Tutors shall not be liable for delay or failure to provide services caused by events outside our reasonable control, including illness, emergencies, transport disruption, internet failure, platform outages, natural disasters, government action, or public health events.
Truly Tutors may update these Terms and Conditions from time to time. The latest version will be made available on our website. Continued use of our services after updated Terms are made available will be treated as acceptance of the updated Terms.
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
If Truly Tutors does not enforce any right or provision immediately, this does not mean that we waive that right. Any waiver must be expressly confirmed in writing by Truly Tutors.
These Terms, together with any written confirmation, invoice, payment instruction, tutor agreement, or specific arrangement confirmed by Truly Tutors, form the agreement between the relevant user and Truly Tutors.
These Terms and Conditions are governed by the laws of Singapore. Users agree to submit to the jurisdiction of the Singapore courts for any dispute arising from or relating to these Terms. Before taking formal legal action, users agree to make reasonable efforts to resolve disputes through written communication with Truly Tutors.
By using Truly Tutors' services, the parent or guardian confirms that they are authorised to arrange tuition for the student, all information provided is accurate and complete, they accept responsibility for selecting and continuing with a tutor, and they agree to comply with payment, cancellation, refund, confidentiality, and non-circumvention terms.
Parents are responsible for assessing whether a tutor is suitable for the student. Continuing lessons with a tutor may be treated as acceptance of the tutor's suitability. If a parent has concerns about a tutor, they should inform Truly Tutors promptly.
Parents must pay all confirmed fees in accordance with the payment instructions provided. Parents remain responsible for payment even if the student does not attend without proper notice, the parent cancels late, or the parent later decides not to continue.
Parents and students must not privately engage, pay, or arrange lessons with a tutor introduced by Truly Tutors outside Truly Tutors' arrangement. If a parent wishes to engage the tutor outside Truly Tutors, written consent must first be obtained from Truly Tutors.
Students must behave respectfully during lessons. Parents are responsible for ensuring that students behave appropriately. If a student behaves in a way that makes lessons unsafe or inappropriate, Truly Tutors may suspend or terminate the arrangement.
For face-to-face lessons, parents must ensure that the lesson location is appropriate. For online lessons, parents must ensure that the student has access to a suitable device, internet connection, and learning space.
By applying as a tutor, the tutor confirms that all information provided is accurate, complete, and truthful, including name, identity, contact details, qualifications, grades, institutions attended, teaching experience, subject expertise, availability, rates, and preferred teaching mode.
Applying to Truly Tutors does not guarantee that a tutor will receive assignments. Truly Tutors is not required to provide any minimum number of students, lessons, hours, or income to any tutor.
Tutors are independent freelance service providers, not employees of Truly Tutors. Tutors are responsible for their own income tax, CPF obligations if applicable, insurance, transport, lesson preparation, and legal compliance.
Tutor payment terms will be confirmed separately by Truly Tutors. Tutors will be paid only for lessons that are properly confirmed, conducted, and verified. Tutors must not request or accept direct payment from parents or students introduced by Truly Tutors unless Truly Tutors gives written consent.
Tutors must not bypass Truly Tutors by soliciting, offering lower rates to, or accepting private arrangements with parents or students introduced by Truly Tutors. This restriction applies during the tutor's relationship with Truly Tutors and for 12 months after the last introduction, communication, lesson, or arrangement.
Tutors must keep all Confidential Information confidential and must not disclose, share, or misuse it for any purpose outside the specific tuition arrangement approved by Truly Tutors. Confidentiality obligations continue after the tutor stops working with Truly Tutors.
Tutors must be punctual, prepared, and professional. Tutors must avoid inappropriate physical contact, inappropriate language, discrimination, private non-academic communication with minors, and conduct that may compromise student safety. Tutors must maintain professional boundaries at all times.
Tutors should communicate with students only for lesson-related purposes. For minors, communication should generally be known to the parent or guardian. Any breach may result in immediate removal and may be reported to relevant authorities where appropriate.
Tutors must provide reasonable notice for cancellations or rescheduling. Repeated cancellations, lateness, or no-shows may result in removal from the assignment or tutor network.
Tutors are responsible for preparing appropriate lesson materials. Tutors must teach within their area of competence and must not guarantee grades, marks, or academic outcomes.
Tutors must not complete assignments, essays, coursework, or schoolwork dishonestly on behalf of students. Tutors must reject requests involving cheating, plagiarism, impersonation, or misconduct.
Tutors should inform Truly Tutors promptly if they feel unsafe, harassed, or threatened. Tutors may stop a lesson if there is a genuine safety concern and must report serious incidents to Truly Tutors as soon as reasonably possible.
Truly Tutors may remove or suspend a tutor at any time if they breach these Terms, provide false information, behave unprofessionally, receive serious complaints, attempt to bypass Truly Tutors, or if safety concerns arise. Removal does not affect confidentiality, non-circumvention, or other continuing obligations.
Truly Tutors may collect personal data when you visit our website, submit an enquiry or application form, communicate with us, book a consultation, make payment, attend or conduct lessons, or participate in any arrangement with Truly Tutors. Personal data may include names, contact numbers, email addresses, WhatsApp numbers, school level, subject needs, location, lesson preferences, tutor qualifications, and communication records.
Truly Tutors may use personal data to respond to enquiries, assess tuition needs, match students with tutors, arrange lessons, manage payment and administrative matters, handle complaints and disputes, maintain records, improve services, and comply with legal and regulatory obligations.
Truly Tutors may disclose relevant personal data to tutors for student matching, to parents or students for tutor matching, to service providers supporting our operations, and where required by law or to protect safety. We will not sell personal data to unrelated third parties.
Users are responsible for ensuring that personal data provided to Truly Tutors is accurate and updated. Users should inform Truly Tutors promptly if their information changes.
Truly Tutors may retain personal data for as long as reasonably necessary for business, legal, accounting, administrative, dispute resolution, safety, and record-keeping purposes.
Users may contact Truly Tutors to withdraw consent for the collection, use, or disclosure of personal data. However, withdrawal of consent may affect our ability to provide services. Truly Tutors may retain personal data where necessary for legal, accounting, or legitimate business purposes.
For personal data matters, users may contact Truly Tutors at:
Email: admin@trulytutors.com
WhatsApp: +65 9005 2006